Privacy Policy

Updated: 12/12/2024

FCI Agency is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, including through our website, services, and other communications.

How We Collect Your Personal Information

We may collect personal information through various methods, including but not limited to:

  • Online forms or surveys completed on our website.

  • Cookies and similar technologies that track user behavior and preferences.

  • Email correspondence or phone communications with our team.

  • Offline interactions, such as in-person meetings or events.

What Personal Information We Collect

Depending on the context of your interaction with us, we may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • IP address

  • Any additional information you provide through forms, surveys, or direct communication with us.

We do not collect sensitive information, such as financial or health data, unless explicitly necessary for the services we provide and with your direct consent.

How We Use Your Personal Information

We collect and process your personal information for the following purposes:

  • To provide our services and fulfill your requests.

  • To communicate with you about your inquiries, account, or services.

  • To improve our website, services, and user experience.

  • To send marketing communications, only if you have opted in to receive them.

  • To comply with legal obligations or resolve disputes.

How, Why, and What Personal Information We Share with Third Parties

FCI Agency values your trust and takes data-sharing practices seriously. We do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share information with third-party vendors who assist in delivering our services, such as hosting providers, payment processors, or email marketing platforms.

  • Legal Requirements: We may disclose your personal information to comply with applicable laws or regulations or respond to legal requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

SMS Consent: Your phone number will never be shared or sold to any third party or affiliates for marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we may securely delete or anonymize it.

Your Rights

As a user, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we have about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to legal and operational limitations.

  • Opt-Out: Opt-out of receiving marketing communications by following the instructions in the communication or contacting us directly.

To exercise these rights, please contact us using the information below.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us here.